Privacy Policy

1. Information We Collect

ForgeQueue may collect the following information when you use our website or platform:

1.1 Account & Business Information

* Name

* Email address

* Phone number

* Business details

* Billing information

1.2 Customer Data You Upload

* Contact records

* Appointment data

* Messages

* Notes

* Form submissions

1.3 Technical Information

* IP Address

* Browser and device information

* Cookies and usage data (used to operate and improve the Platform)

1.4 1.4 SMS Opt-In Data

* We collect SMS opt-in information, including phone number and consent status, when you voluntarily subscribe to receive SMS messages from ForgeQueue.

2. How We Use Information

Information collected by ForgeQueue is used to:

* Provide and maintain Platform functionality

* Process payments

* Enable messaging and scheduling features

* Improve services and security

* Comply with legal and regulatory requirements

* We use SMS opt-in information to send appointment reminders, customer support responses, onboarding messages, and account-related notifications only to those who have explicitly opted in.

ForgeQueue does not sell personal data.

3. SMS Messaging & Consent

ForgeQueue may send SMS messages directly to its clients and authorized platform users who have opted in to receive them. These messages may include appointment reminders, onboarding messages, customer support responses, and account-related notifications.

SMS consent is collected through a dedicated opt-in checkbox on a web form or post-submission preference form. Consent to receive SMS messages from ForgeQueue is optional and is not a condition of using the platform.

Message frequency varies. Message and data rates may apply.

Recipients may opt out of receiving SMS messages at any time by replying STOP. For assistance, recipients may reply HELP or contact [email protected].

4. Data Sharing

We do not sell or rent your personal information, including SMS opt-in data or consent status, to any third parties for marketing or promotional purposes.

Information may be shared with third-party service providers such as payment processors, hosting providers, and messaging service vendors only as necessary to operate the Platform and deliver required services, including SMS message delivery.

SMS opt-in and consent data may be shared only with messaging service providers, carriers, or vendors involved in delivering text messages to fulfill the messaging service. SMS opt-in data is not shared with any third parties for purposes unrelated to providing those messaging services.

5. Cookies & Tracking Technologies

ForgeQueue may use limited cookies or similar technologies on its website for basic functionality, security, and performance purposes.

We do not use cookies or tracking technologies for advertising, behavioral tracking, or SMS messaging programs. Cookies are not used to obtain SMS consent.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect data. No system can be guaranteed 100% secure.

We safeguard SMS opt-in data with administrative, technical, and physical measures designed to protect it from unauthorized use or disclosure.

7. North Carolina Data Breach Notice

In the event of a data breach involving personal information of North Carolina residents, notifications will be provided in accordance with applicable North Carolina law.

8. Data Retention

Data is retained for as long as your account remains active or as required by law. Data may be deleted following account termination.

9. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting ForgeQueue support. Requests will be handled in accordance with applicable law.

You may opt out of receiving SMS messages at any time by replying STOP to any SMS message. Opt-out requests will be honored promptly.

10. Mobile Information Sharing

No mobile information, including SMS opt-in data or consent status, will be shared with third parties for marketing or promotional purposes. We may share mobile information with messaging service providers or carriers solely to provide messaging services.

11. Policy Updates

This Privacy Policy may be updated periodically. Continued use of the Platform constitutes acceptance of the updated policy.

12. Contact

[[email protected]]